The Problem
Ads were producing leads faster than the human team could reply. Hot intent was cooling between click and call. Manual follow-up was inconsistent across reps and shifts.
What We Did
Provisioned WhatsApp Business API per brand. Wired auto-replies, broadcast templates, and stage-based nurture flows. Layered an AI chatbot for instant qualification, with seamless handoff to a human in CRM when intent crossed a threshold.
WABA setup
Verified business accounts, templates, opt-in flows.
Auto-reply + nurture
Stage-based flows so leads stay warm 24/7.
AI qualification
Chatbot collects intent, budget, timeline before a human picks up.
CRM bridge
Conversations land on the right rep with full context.
The Outcome
First-response time fell 70%. Manual ops work fell 40%. Most importantly, no lead sat unanswered through the night again.
Services involved
WhatsAppWABAAI ChatbotAutomationCRM